客戶服務

●  服務優勢

駐倉布局，提升交貨效率，降低拒收率------昊邦供應鏈在北京、上海、廣州、杭州、成都、武漢、沈陽擁有HUB分撥中心，以8大電商平臺分倉中心為依托，實現電商平臺入倉物流配送服務。如此布局極大程度解決了入倉排隊時間長，錯單漏單，條碼錯誤，回單返回難、拒收率高等問題。

Layout of warehouses to improve delivery efficiency and reduce rejection rates -------- Haobang supply chain has HUB distribution centers in Beijing, Shanghai, Guangzhou, Hangzhou, Chengdu, Wuhan, and Shenyang, and warehouses are distributed on 8 major e-commerce platforms Relying on the center, it realizes the warehouse logistics delivery service on the e-commerce platform. This layout greatly solves the problems of long queuing time for entering warehouses, wrong orders and missed orders, wrong barcodes, difficult receipt return, and high rejection rates.

●  成熟的大客戶項目管理模式

每個客戶對物流服務的具體需求都存在差異，昊邦供應鏈不斷深入探索與改進新的業務操作模式，以適應和配合您的特殊要求。為了更好的保障您的物流服務工作，真正地把“成就客戶，精準求實”落實到實際工作中的每一個環節與每一個細節，我們采用成熟大客戶項目管理模式，與您進行有針對性的溝通交流。

我們特別指定一名項目經理對大客戶項目進行管理，專門維護和發展與您的長期合作關系，促進項目實現雙贏。各項目組作為我們和您之間的關鍵協調渠道，主導指定各個項目的業務流程，并監督實施情況。

項目組設有專人專車接貨保障，并指定專門的客服專員為您提供“一站式”服務，您可獲得艙位優先保證，貨物優先配載和百分百監裝的全方位服務。讓您放心，強化您的競爭優勢是昊邦供應鏈的莊嚴承諾。

The specific needs of each customer for logistics services are different. Haobang supply chain through logistics continuously explores and improves new business operation models to meet and meet your special requirements. In order to better protect your logistics service work, and truly implement "achieving customers, accurate and realistic" into every link and every detail of actual work, we adopt a mature large customer project management model to target you Communication.

We specially designate a project manager to manage key customer projects, and specifically maintain and develop long-term cooperative relationships with you to promote win-win projects. Each project team serves as a key coordination channel between us and you, leading the business process of specifying each project, and monitoring the implementation.

The project team has a special person and car pick-up guarantee, and designated a dedicated customer service specialist to provide you with a "one-stop" service, you can get a full range of services such as priority space guarantee, priority cargo loading and 100% supervision. Letting you rest assured and strengthening your competitive advantage is the solemn promise of Haobang supply chain.

 
●  強大的信息管理能力
　　昊邦供應鏈信息管理系統由訂單管理系統，聯合倉儲管理系統，運輸管理系統，訂單跟蹤管理系統，簽收單管理系統組成了強大的物流信息服務平臺。我們可以向您提供完善的信息化服務，包括制定日，月報表，信息查詢，信息單據管理，EDI電子數據交換等。通過加強信息化建設，保障了您和昊邦供應鏈信息渠道的暢通。我們可以根據您的需求量身定制系統方案，貨物自客戶倉庫發出至送達收貨人處的全過程都處于密切跟蹤之下，使客戶的各項物流信息都能得到準確，及時的反饋，幫助您實現整個物流過程的可視化。昊邦供應鏈對戰略物流資產的投入，強化了我們的一站式服務，讓您不同的物流環節在同一平臺實現無縫銜接。

Haobang supply chain information management system consists of order management system, joint storage management system, transportation management system, order tracking management system, and signing receipt management system to form a powerful logistics information service platform. We can provide you with comprehensive information services, including formulating daily and monthly statements, information inquiry, information document management, EDI electronic data exchange, etc. By strengthening the construction of informatization, the smooth flow of logistics information channels for you and haobang supply chain through is guaranteed. We can tailor a system solution according to your needs. The entire process of the shipment from the customer warehouse to the delivery to the consignee is closely tracked, so that all customer logistics information can be accurately and timely feedback, Help you visualize the entire logistics process. Haobang supply chain through logistics's investment in strategic logistics assets strengthens our one-stop service, allowing you to achieve seamless connection of different logistics links on the same platform.

●  風險管控
　　目前，國內物流市場人員素質參差不齊，物流企業服務意識不強，導致貨物破損與丟失等事故頻頻發生，不但影響了您的正常經營，而且給您造成了經濟損失。昊邦供應鏈為了最大限度地保障您的利益及規避風險，已與多家知名保險公司精誠攜手合作，以其國際化的標準服務和為昊邦供應鏈量身定做的保險產品，綜合保險服務方案，為您提供強有力的保障，有效的規避運輸，倉儲，配送過程中的各種風險，解除您的后顧之憂。

At present, the quality of personnel in the domestic logistics market is uneven, and logistics companies have a weak service consciousness, which causes frequent accidents such as damage and loss of goods, which not only affects your normal operations, but also causes you economic losses. In order to protect your interests and avoid risks to the greatest extent, Haobang supply chain has sincerely cooperated with many well-known insurance companies, with its international standard services and insurance products tailored for Haobang supply chain, comprehensive insurance services. The plan provides you with strong protection, effectively avoids various risks in the transportation, warehousing, and distribution processes, and relieves your worries.